زبان انگلیسی، دریچه ای به سوی دنیاهای دیگر است

Useful phrases

• Dear Mr Brown
• Dear Ms White
• Dear Sir
• Dear Sirs
• Dear Madam
• Dear Sir or Madam
• Gentlemen

Salutation

سلام و تعارفات اول نامه

• We are writing to inform you that … to confirm …
  to request …
  to enquire about …
• I am contacting you for the following reason.
• I recently read/heard about  . . . and would like to know . . .
• Having seen your advertisement in … , I would like to …
• I would be interested in (obtaining/receiving) …
• I received your address from …      and would like to   …
• I am writing to tell you about …

Starting

آغاز نامه

• Thank you for your letter of March 15 …
• Thank you for contacting us.
• In reply to your request …
• Thank you for your letter regarding …
• With reference to our telephone conversation yesterday …
• Further to our meeting last week …
• It was a pleasure meeting you in London last month.
• I enjoyed having lunch with you last week in Tokyo.
• I would just like to confirm the main points we discussed on Tuesday . . .

Referring to previous contact

اشاره کردن به تماس های قبلی

• We would appreciate it if you would …
• I would be grateful if you could…
• Could you please send me . . .
• Could you possibly tell us/let us have…
• In addition, I would like to receive …
• It would be helpful if you could send us …
• I am interested in (obtaining/receiving…)
• I would appreciate your immediate attention to this matter.
• Please let me know what action you propose to take.

Making Request

درخواست کردن

• We would be happy to …
• Would you like us to …
• We are quite willing to …
• Our company would be pleased to …

Offering

پیشنهاد دادن

• We are pleased to announce that …
• I am delighted to inform you that …
• You will be pleased to learn that …

Giving Good News

دادن خبر خوش – جواب مثبت به پیشنهادات

• We regret to inform you that …
• I’m afraid it would not be possible to …
• Unfortunately we cannot/we are unable to …
• After careful consideration we have decided (not) to …

Giving Bad News

دادن خبر بد – عدم قبول پیشنهاد

• I am writing to express my dissatisfaction with …
• I am writing to complain about …
• Please note that the goods we ordered on (date) have not yet arrived.
• We regret to inform you that our order n°— is now considerably overdue.
• I would like to query the transport charges which seem unusually high.

Complaining

شکایت و اعتراض کردن

• We are sorry for the delay in replying …
• I regret any inconvenience caused
• I would like to apologize for (the delay/the inconvenience) …
• Once again, I apologise for any inconvenience.

Apologizing

عذر خواهی کردن

• Thank you for your quotation of …
• We are pleased to place an order with your company for …
• We would like to cancel our order n°…
• Please confirm receipt of our order.
• I am pleased to acknowledge receipt of your order n°…
• Your order will be processed as quickly as possible.
• It will take about (three) weeks to process your order.
• We can guarantee delivery before …
• Unfortunately these articles are no longer available/are out of stock.

Orders

سفارشات

• Please send us your price list.
• You will find enclosed our most recent catalogue and price list.
• Please note that our prices are subject to change without notice.
• We have pleasure in enclosing a detailed quotation.
• We can make you a firm offer of …
• Our terms of payment are as follows :

Prices

قیمت ها

• Our records show that we have not yet received payment of …
• According to our records …
• Please send payment as soon as possible.
• You will receive a credit note for the sum of …

Referring to Payment

اشاره به پرداخت سفارشات

• I am enclosing …
• Please find enclosed …
• You will find enclosed …

Enclosing Documents

ضمیمه کردن اسناد

• If we can be of any further assistance, please let us know
• If I can help in any way, please do not hesitate to contact me
• If you require more information …
• For further details …
• Thank you for taking this into consideration
• Thank you for your help.
• We hope you are happy with this arrangement.
• We hope you can settle this matter to our satisfaction.

Closing Remarks

نکات پایانی

• We look forward to a successful working relationship in the future
• We would be (very) pleased to do business with your company.
• I would be happy to have an opportunity to work with your firm.

Referring to Future Business

ابراز امیدواری از روابط تجاری در آینده

• I look forward to seeing you next week
• Looking forward to hearing from you
• “           ”      to receiving your comments
• I look forward to meeting you on the 15th
• I would appreciate a reply at your earliest convenience.
• An early reply would be appreciated.

Referring to Future Contacts

ابراز امیدواری از ارتباطات بیشتر در آینده

• Sincerely,          }
• Yours sincerely, } (for all customers/clients)
• Sincerely yours, }
• Regards,             (for those you already know and/or with whom you already have a working relationship.)

Ending Business Letters

تمام کردن نامه های تجاری